Shipping & Returns
Shipping policy
At Vaonis, we are committed to delivering your order as quickly and efficiently as possible. Here’s everything you need to know about our shipping process:
1. Worldwide Shipping with UPS Express
We offer express delivery worldwide through UPS, providing fast and reliable service to most regions. Shipping times vary depending on the destination, ranging from 1 to 3 business days. The exact delivery time for your order will appear in the cart once you select your country.
2. Country Availability
All countries we deliver to are listed in the checkout dropdown menu. If your country is not displayed, it means we do not currently deliver to that area.
3. Tracking and Notifications
Once your order has been shipped, you will receive a notification from UPS with tracking details and an estimated delivery date. This allows you to monitor your package and stay informed of its arrival time.
4. Shipping Costs
Any applicable shipping fees will be displayed at checkout, allowing you to review the full cost before finalizing your order.
5. Disclaimer for Orders outside of the European Union!
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling costs. These charges are the buyer’s responsibility as we only charge your order’s transportation fee. You may check with your country’s customs office to determine if there will be additional costs.
If you have additional questions regarding shipping, please feel free to contact our support team. We’re here to help ensure a seamless delivery experience!
Returns
The Customer, as a consumer, has a period of thirty (30) days from receipt of the Product to exercise his right of withdrawal from the Contract concluded remotely or off-premises.
To exercise his right of withdrawal, the Customer may use the withdrawal form at the end of these general terms and conditions of sale and return it to the Vendor by e-mail or registered post with acknowledgement of receipt. Alternatively, the Customer may contact the Vendor in accordance with article 15.2 “CONTACT”.
The cost of returning the Product is borne by the Customer, unless the Product cannot normally be returned by post due to its nature. However, in this case, should the Customer return the Product from a country other than the country of delivery, the Customer will bear the difference in transport costs.
The initial delivery costs will be refunded to the Customer unless the Customer has expressly chosen a more expensive delivery method than that proposed by the Vendor.
Products must be returned in their original, complete condition (packaging, accessories, instructions). In this respect, the Customer undertakes not to damage the packaging upon receipt of the Order, so as to be able, when exercising the right of withdrawal, to return the Product(s) in their original packaging and, in any event, in a condition suitable for resale. If possible, they should be accompanied by a copy of the proof of purchase. In accordance with article L221-23 of the French Consumer Code, the Customer may be held liable in the event of depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Products.
Subject to compliance with these conditions, withdrawal entails reimbursement of the price of the Product(s) and shipping costs paid by the Customer within fourteen (14) days of receipt of the Product(s) or provision of proof of shipment, whichever comes first.
In the event that the withdrawal concerns only part of the order and the Customer has benefited from a discount linked to the purchase of a certain number of items, the conditions for the discount no longer being met, the discount will be deducted from the amount refunded.